Email communication has a pivotal role in business communication. The following tips will help you to make your email communication efficient and effective.
在商務(wù)往來中，電子郵件起到了關(guān)鍵作用。下面的建議可以使你的電子郵件事半功倍。
1. A Meaningful subject line
People receive a huge number of emails are present in the mailboxes every day. To get your email noticed among them, it is important to give your email a subject line that grabs the attention of the receiver. The subject should also associate closely to the content of the email. When replying remember to change the subject line rather than just let the mail program add “Re:” at the front.
1.有力的主題：人們每天在收件箱里會收到大量的電郵。想讓你的郵件脫穎而出，給它起一個吸引收件人眼球的主題就很重要了。主題還要和電郵內(nèi)容密切相關(guān)。如果回復(fù)時能換個主題，就會比“回復(fù)：”好多了。
2. Cue it right
It is important to send the mail to the right recipients. No one wants to receive emails in their inbox that really do not concern them. You should use the cc and bcc options only where it is important. Moreover, emails should have a personalised touch to make people relate to them more.
2.正確地發(fā)送：把郵件發(fā)給正確的接收人是很重要的。沒人想在收件箱中看到與自己無關(guān)的電子郵件。只有必要的時候才可以使用抄送和密送功能。此外，電子郵件還應(yīng)該因人而異，這樣更能使別人覺得與自己密切相關(guān)。
3. Grammatically correct
It is very annoying for people to find mistakes in an email. That is why you should proofread your email after completing it to correct grammar and check spelling. The use of incorrect grammar would only reduce the reputation of your organisation and yourself in the eyes of the recipient.
3.語法準(zhǔn)確無誤：在電子郵件中看到錯誤是很使人厭煩的。所以你要在寫完后檢查語法和拼寫。使用錯誤語法只會降低你的公司和你自己在收件人眼中的公信力。
4. Simple and concise
The attention span of people is limited and they want to be able to read emails quickly. Therefore, use simple and plain English as much as possible in your emails. For example use “buy” instead of “purchase”. Avoid clichés such as “l(fā)ast but not least” and legalese such as “in reference to” and “please contact the undersigned”.
4.言簡意賅：人們的注意力是有限的，所以想盡快讀完郵件。因此，盡可能在你的電郵中使用簡單明了的英語。比如，用“buy”而不要用“purchase”。避免陳詞濫調(diào)，像是“最后但并非最不重要的"，還有法律術(shù)語像“參考”或者“請于簽字人聯(lián)系”。
5. Appropriate Format
Your email should not have all the text in just a single paragraph as this makes it difficult for a reader to understand your meaning. Also avoid long and complex sentences with multiple clauses. Organise the content of your message logically and include bullet points, headings and subheadings for clarity.
5.適當(dāng)?shù)母袷剑耗汔]件的所有內(nèi)容不應(yīng)該都放在一段，這會使讀者很難理解你的意思。還要避免有很多從句的長句復(fù)雜句。有邏輯地組織你的文章，包括要點，標(biāo)題和用于說明的副標(biāo)題。
6. Appropriate Diction
Words like urgent and important are meant for grabbing the attention of the reader. If these words are used unnecessarily, it will only contribute to making your email seem worthless to recipients. Therefore, use urgent sparingly and resort to other such words only when absolutely necessary.
6.適當(dāng)?shù)拇朕o：像緊急、重要這類的詞旨在抓住讀者的注意力。如果在不必要的時候使用這些詞，你的郵件對收件人來說就會顯得沒有價值。所以，慎重使用“緊急”，只在真正必要的時候才選取這類詞匯。
7. Know the target audience
It is important that you know whom your email is supposed to convince and target. For this purpose, you should know your audience well and must have a clear idea of what they are anticipating before you start writing them an email.
7.了解目標(biāo)群體：你要清楚你的郵件是要寫給誰的。出于這個目的，你應(yīng)該十分了解你的讀者，在你寫郵件之前必須清楚地知道他們想要看到什么。
8. Use of links and attachments
The effective use of attachments and hyperlinks helps you communicate your message in an efficient manner and allows your email to be concise. Use links rather than copying and pasting large sections of text.
8.使用鏈接和附件：有效地使用附件和超鏈接會幫助你以高效的方式傳達(dá)信息，還可以使你的郵件引起注意。使用鏈接而不要復(fù)制粘貼大段的內(nèi)容。
9. Give a deadline for reply
If a reply to your email is required, then the email should clearly state the deadline for the respondent to reply. This makes it easy for the receiver to understand what actions are intended.
9.給出回復(fù)的截止日期：如果你的郵件需要回復(fù)，那么郵件中應(yīng)該給回復(fù)人明確指出截止時間。這使收件人更容易理解你想讓他做什么。
10. A clear action call
If your email requires the reader to perform some action or task, then the call to action should be clear and simple. Mention it more than once, so that the reader does not miss it out.
10.給出明確的行動指令：如果你的郵件要求讀者完成某項行動或任務(wù)，那么指令應(yīng)該清晰明了。不止一次提及，那么讀者就不會漏掉了。
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