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1.打電話必備第一句：自我介紹

經典表達：

Hello, this is XXX from human resource. May I speak to XXX?

你好，我是人力資源部的XXX。請問XXX在嗎？

舉一反三：

Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?

Hello. It’s XXX from ABC Company. Is XXX here?

2.打電話必備第二句：說明來電原因

經典表達：

I’m calling in regards to the order XXX made 3 days ago.

我打電話來是為了問一下關于XXX三天前下的訂單的情況。

舉一反三：

I’m calling to the annual report.

I’m calling about the contract.

3.打電話必備第三句：Ta什么時候回來？

經典表達：

When can I expect him back?

他大概什么時候會回來？

舉一反三：

When will he be back?

When would be a good time to reach him?

When will she be available to take my call?

4.打電話必備第四句：我能留個口信嗎？

經典表達：

May I leave a message for him?

我能給他留個口信嗎？

舉一反三：

Could you please connect me to his voice mail?

I think I’ll leave a message.

5.打電話必備第五句：請Ta給我回電好嗎？

經典表達：

Please tell him/her that XXX called and have him/her return my call.

請告訴他/她XXX打過電話，讓他/她給我回電。

舉一反三：

Please let XXX know I called and have him/her call me back ASAP.

Could you tell XXX to ring me back?

6.打電話必備第六句：我再打過來吧。

經典表達：

I’ll call again later.

我再打過來吧。

舉一反三：

I’ll ring back later.