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Handling Complaints

應(yīng)付抱怨

Key Sentences（重點(diǎn)句子）

289.Is anything the matter，sir？

出什么事了嗎，先生。

290.Yes，it is my steak.

是的，是我的牛排。

291.What's wrong with it，sir？

您的牛排怎么了，先生？

292.It is too raw.I wanted mine well done.

太生了，我要的是做得熟透的。

293.I'm sorry you didn't enjoy it，sir.

您覺得不好吃，很抱歉，先生。

294.I'll return it to the kitchen and bring you one that's well cooked.

我把這盤送回廚房，再給您拿一盤做得熟透的來。

295.Sorry for the trouble.

對不起，給你添麻煩了。

296.That's perfectly all right.

一點(diǎn)也沒有關(guān)系。

297.How is your steak this time？

這回怎么樣，先生？

298.It is done just right this time.

這回做的口味不錯(cuò)。

299.I'm glad you enjoy it.

很高興您能喜歡它。

300.I'm very upset at the way I have been treated.

我對我所受到的對待很不滿意。

301.Perhaps you could tell me what exactly is the matter.

也許您能告訴我究竟出了什么事。

302.I'm sure the waitress didn't mean to be rude.

我敢肯定那位服務(wù)員不是故意對您無禮。

303.Well，there is something else.This wine here，I think it is corked.

還有呢，這葡萄酒，我看是走了味了。

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