AHello. Can I help you?
您好。我能幫您什么？
BI need to talk with someone about my bill.
是關于我的賬單的問題。
AOkay. Hold on the line. James will be with you in just a moment.
好的。請稍等。詹姆斯會來解決您的問題。
BThanks.
謝謝。
AHi, this is James in customer sevice. What can I do for you?
您好，我是客戶服務部的詹姆斯。我能為您做什么？
BHi, James. The bill I received yesterday for my home cable TV service is wrong.
你好，詹姆斯。昨天我收到了有線電視的賬單，但是賬單有錯誤。
AWhat’s your account number?
您的賬號是什么？
B200508.
200508.
AOkay. The regular monthly charge should be $65.
每月的費用應該是65美元。
BRight. But yesterday I got a bill for $85.
對的，但是賬單上是85美元。
AThe cable TV company charged you an extra $20 because of your late payments for the last two months.
有線電視公司額外收了您20美元，是因為您前兩個月的賬單付晚了。
BOh, I see. Thanks.
哦，是這樣啊。謝謝。
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